Returning Products & Sales Materials
Team Member Return Policy:
Synergy has a 100% money-back guarantee on all initial or activating orders if they are returned within one hundred and twenty (120) days of purchase. Synergy also offers a 90% money-back return on all unopened, unused, and undamaged products from all subsequent orders, if they are returned within one hundred and twenty (120) days of purchase.
The Team Member must first call the Synergy U.S. Customer Service at (801) 431-7660 to obtain a Return Merchandise Authorization (RMA) number. An RMA will be issued upon the following conditions:
• The products being returned must be linked to a specific order placed in the Team Member’s personal business centers.
• The products must be unopened and in resalable condition.
• The products must be returned within the 120-day return period, and must be returned within two weeks of the RMA being issued.
• All products must be shipped appropriately to avoid damage during shipment. Should products arrive damaged, they will not be considered resalable and will be returned to the Team Member at his expense and without refund or exchange.
The Customer Service representative will instruct the Team Member to include the RMA number on the package being returned. The RMA should be visibly displayed on the outside of the package. The Team Member’s name, ID number, order number, and a list of the products being returned should be included on a packing slip inside the package.
The Team Member can then ship the products back to the U.S. Corporate Office (not to the warehouse). Packages sent to the U.S. Corporate Office that do not contain an RMA number visibly displayed on the outside of the package will be refused or returned to the Team Member at their expense. There will be no exceptions. Shipping costs are the responsibility of the Team Member.
Walk-ins to the Corporate Office must obtain an RMA number prior to returning products.
Packages with proper authorizations will be processed. The appropriate refund will be generated, less shipping charges and any bonus or commission paid out, and refundable volumes will be deducted from applicable Team Members.
If product is returned that was not approved when the RMA was issued, it will be returned to the Team Member at their expense.
Team Members who return their initial and/or activating order within one hundred and twenty (120) days of the original order will be credited 100% of their purchase price, less shipping, if the above steps are completed. The return of any activation order will cancel any applicable Tracking Center(s) activation. All volume and related commissions paid on this order will be deducted from the applicable Team Members.
All product packs must be returned in their entirety. No partial packs will be accepted. Additionally, there will be no product substitutions accepted in packs.
With the exception of initial and/or activating orders, all products must be returned unopened and in resalable condition in order to receive a refund.
When a Team Member receives product in exchange for a return, the exchanged product may not be returned for additional exchanges or refund.
Refunds will be issued to the credit card which was used at time of purchase. Check or cash payments will be refunded via check, which will be mailed to the Team Member.
Customer Return Policy:
Products being returned after having been purchased by customers directly from a Team Member must be returned to the Team Member who sold them within one hundred and twenty (120) days after the customer purchased the products. The sponsoring Team Member will issue the refund to the customer. The Team Member must then request an RMA number from Customer Service prior to 120 days from the initial product purchase in order to receive a refund or exchange on the returned products (See section 9.1) so long as the return was not part of a larger product pack purchase.
When the products are returned, proof of the sale must be returned with the product, as well as the original
order number, and the name of the person who purchased the product.
The Team Member may return partially used product for exchange of the same product. Exchanges will not be sent until all of the above information is received.
There will be no exchanges or refunds after the initial one hundred and twenty (120) day period plus the 30-day retail customer return period (120 days maximum, provided proof of date of purchase is included), and no product substitutions.
Synergy offers Customers the same return policy as Team Members, a 100% money-back guarantee on all initial product orders or a 90% money-back return on all unopened, unused, and undamaged products from all subsequent orders, if they are returned according to the timeline detailed in this section.
Products must be returned in unopened, resalable condition in order to receive a refund or credit to the purchasers account, less shipping costs. Any retail stickers or personal labels must be removed prior to returning to Synergy. There are to be no alterations in the packaging in order to receive a refund or exchange.
When purchasing products directly from the Company through a Customer Account, the customer must re- quest an RMA number from U.S. Customer Service within one hundred and twenty (120) days of receipt of the products. Any commissions earned through the original purchase of the returned products will be subtracted from the sponsor’s and uplines’ next commission checks.